Very quick service and nice employees to deal with. Recall went perfect. Cheers. Jim.
Bought a used Mazda 3 here at Castle. Salesman Dan and his sales manager were good to work with. They were flexible and willing to do what was required to make the car a great fit for me- including some touch up & paint work that made the car look new. Thank you Castle.
New purchase made easy
Just wanted to thank Megan for the great service she gave me purchasing some accessories for my new 2019 Silverado. She is very professional at her job and very kind. My family has purchased 2 new cars and 2 new trucks in 2019. We will definitely be back again at castle what a great dealership.
Very clear and simple purchasing process. If you know what you want they will try to match it. If not possible they will let you know! Great Job Ray and Nate!
I was searching for a new 2019 Chevy Impala online and stumbled upon this gem (which is now my car). The 2019 Chevy Impala Premier loaded with goodies, had everything I wanted. I was skeptical about the price, so I went in and brought my 2015 Impala for the Chevy sales team to value / evaluate. I met Ray Quesada, sales manager & Finance guy - and I asked him to explain the numbers and give me a fair price on my trade - and I didn't have a ton of time, so we were going to have to negotiate / transact via telephone. I left the dealership to continue with my day. Ray was very accommodating and within 20 minutes, I had the price of the new car AND a very fair offer on my Trade-In in e-mail format on my phone. I literally had no issues with the price points - they were right were I wanted them to be. No haggling, no fighting for a higher value on my trade, etc. I called and told Ray I wanted the car, but could not come in until tomorrow to complete the paperwork. Ray held the car for me on my word - which I was surprised, shocked, and grateful. Ray was even able to beat my pre-approved Financing with his Lenders. I came in the next day and signed the papers - all within 30 minutes and walked out with a new car. Every car buying experience should be as easy as this one! I highly recommend Ray Quesada and Sam Merza and the Castle crew who did an outstanding job selling me the car, valuing my trade fairly, and securing & beating my pre-approved Financing.
I went into Castle Chevrolet in Elk Grove Village looking for a used Silverado 1500 I had seen online. I experienced nothing but great service from the moment I walked in. Upon initial arrival, I was immediately greeting by Damian. Being acknowledged right away was a huge plus in my book. I appreciated not having to look around for someone and to ask for help. Damian right out of the gate was willing to help me find the truck I seen online and answer all the questions I had about it. He grabbed the keys for the truck, scanned my license, and said to take all the time I need on the test drive. This hands down was the best thing he could have said. It made me feel comfortable and reduced anxiety of taking too much time while trying to get a feel for my (at the time) potential new vehicle. After talking numbers and feeling comfortable with the price, warranties were discussed. I was happy with the warranties offered and chose one I was comfortable paying for. Damian pulled through with all additional requests I had prior to the truck leaving the lot. Overall I left with my new truck happy and satisfied.
I want to thank my salesman - Mike Pirozzoli - of Castle Chevrolet in Elk Grove Village, IL so very much for all of his help and expertise in working with me on purchasing a new vehicle! From the moment I met Mike until the purchase was made - he truly cared and had so much patience in getting everything set for me to make the final decision to purchase my new vehicle! Mike has so much knowledge - not only on the vehicles - but in everything else surrounding making the final decision to buy! I would highly recommend Mike to anyone that is looking to purchase a vehicle and wants a salesman with a wonderful work ethic that truly cares about people! Buying a vehicle - and the whole process - sometimes can be overwhelming and stressful - but I GUARANTEE you - if you go to Mike - he will make it so enjoyable, and you will not want to go anywhere else! Thank you again Mike!!
Enjoyed working with Mike he really made my car buying experience fast. Very honest bought me and kid lunch and the loyalty here is awesome. Will definitely refer my friends and family