Customer Testimonials

John Lee and the other managers went out of their way to locate a Tahoe with 2nd row bench seats. Great experience at Castle Chevrolet North.

Went to get an oil change on 6/22 and had a rough experience. Most of which was not their fault, but their team was unfriendly and unhelpful. The only person who smiled and said hi was a tech in a cowboy hat named Don. I wasn't going to write a review, because maybe it was an off day, but then I got an email from them asking about my experience. The email claimed it was from the service operations assistant, Nicole Montgomery, so I replied seeking help with my concern and giving feedback on the staff's attitude, only to ... Read More

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Google - Jun 24, 2026

Went to get an oil change on 6/22 and had a rough experience. Most of which was not their fault, but their team was unfriendly and unhelpful. The only person who smiled and said hi was a tech in a cowboy hat named Don. I wasn't going to write a review, because maybe it was an off day, but then I got an email from them asking about my experience. The email claimed it was from the service operations assistant, Nicole Montgomery, so I replied seeking help with my concern and giving feedback on the staff's attitude, only to receive a well written, non-automated response dismissing my concerns less than a minute later. Nicole Montgomery isn't their service operations assistant, but a pretty good AI, that can read, consider, and dismiss customers in less than a minute. Do you know how dehumanizing it is to have an AI dismiss you without the notes even reaching a real human. If I were them I'd get rid of any customer facing AI products immediately, and remember that it is humans that buy cars.

Recently bought my Traverse from here. The entire process was smooth from start to finish. Salesman Mike P was outstanding throughout. From selecting a car online to pickup, I couldn’t ask for a better experience!

I had a great experience at Castle Chevrolet in Elk Grove Village. Ismael was incredibly patient and knowledgeable throughout the entire process. No matter how many times I changed my mind or explored different options, he never made me feel rushed or pressured. He took the time to answer my questions, explain my options, and helped me find the right vehicle for my needs. Ed is an absolute gem and, in my opinion, not allowed to retire! His years of experience, industry knowledge, and problem-solving wizardry helped me navigate a difficult situation and find a new sense of relief. What ... Read More

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Google - Jun 15, 2026

I had a great experience at Castle Chevrolet in Elk Grove Village. Ismael was incredibly patient and knowledgeable throughout the entire process. No matter how many times I changed my mind or explored different options, he never made me feel rushed or pressured. He took the time to answer my questions, explain my options, and helped me find the right vehicle for my needs. Ed is an absolute gem and, in my opinion, not allowed to retire! His years of experience, industry knowledge, and problem-solving wizardry helped me navigate a difficult situation and find a new sense of relief. What seemed overwhelming at first became manageable thanks to his guidance and expertise. After my new 2026 Equinox was brought up from the back lot and washed, multiple scratches were discovered on the exterior. Rather than brushing it off, Ed and Ismael were lickety-split getting an IOU written up so I could return at a future date and have the vehicle professionally buffed. Their immediate response and commitment to making sure I am 100% satisfied with my vehicle spoke volumes about their customer service and integrity. My only constructive feedback would be regarding the finance process. Finance Manager David Labahn could have been a bit more patient at times, and it took a few requests before we received complete copies of all of our sales documents. To the dealership's credit, once we persisted, the requested paperwork was provided. I will also note that this was the first vehicle purchase I have ever made where the finance and sales interaction was audio and video recorded, and I was required to sign an acknowledgment that I was being recorded. While that was a new experience for me, I understand dealerships may have their own compliance and documentation procedures. Overall, I appreciate the cooperation, professionalism, and dedication shown by the team. Ismael and Ed went above and beyond to earn my business and make sure I left satisfied with my new 2026 Chevrolet Equinox. For that, they have my thanks and recommendation.

Ayde was a great sales women to work with! I definitely recommend her. She answered all the questions and made this experience wonderful

My car was totaled by someone who wasn’t paying attention, forcing me to purchase a new car. Mike Pirozzoli and his team at Castle made a rather unpleasant circumstance into a welcoming, easy, enjoyable experience, with laughs and warm conversation. Now, I have a new car for new adventures and an overall great feeling from their positive attitudes.

Michael Pirozzoli is a great salesman and sold us a great car! Please see Michael for all your car needs!!

Stacy Becherer The Service advisor and the rest of the team here was able to take care of replacing my battery on a very short notice on a busy day. They saw the sense of urgency and accommodated me without a thought. You guys rock ‘n’ roll keep up the great work.

Seamless purchase process. Salesman Mike P. was knowledgeable and efficient.

I have a 2013 Chevrolet Volt that had a check engine light on. The codes were strange. Even though I have a Chevy dealer a mile from my house, this dealer has a Volt and EV Specialist, Jaryd. In my book, he is a Wizard! Marc, my service advisor, great guy. I highly recommend this dealer.

Great experience, very professional and friendly personal.

Zach Mulso, the Service Manager at Castle, provided excellent service. I appreciate his professionalism and attentiveness.

Great customer service

Jorge and Nick are great. Good experience.

Worked with Mike P and throughout the process he was on it! He worked via phone and text throughout the day and knowing I had no car , he came picked me up at home to finish documents and pick up car . He exhibited such professionalism and easily his personality put me at ease . Complete process was stress free because of him. Also appreciate other workers who I encountered , they were friendly and professional !

The people treated us like they genuinely cared.

I had an absolutely fantastic experience with this service! The customer service was outstanding from start to finish. A big thank you to Ismael and Ed for making my experience so great. It’s rare to find such excellent customer service at dealerships, and these two truly stood out!

I had an incredible experience at Castle Chevrolet North recently, and it wasn’t even for a car purchase. I was in a bit of a bind looking for a charger, and one of their amazing employees went above and beyond to help me out. Not only did they help me locate an available spot, but they also took the time to explain which ones were the fast chargers and how to get the most efficient charge. ​It’s rare to find a dealership where the kindness and customer service extend past just sales and maintenance. They treated me like ... Read More

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Google - Apr 6, 2026

I had an incredible experience at Castle Chevrolet North recently, and it wasn’t even for a car purchase. I was in a bit of a bind looking for a charger, and one of their amazing employees went above and beyond to help me out. Not only did they help me locate an available spot, but they also took the time to explain which ones were the fast chargers and how to get the most efficient charge. ​It’s rare to find a dealership where the kindness and customer service extend past just sales and maintenance. They treated me like a valued guest even though I wasn't there to spend money that day. If this is how they treat people just stopping by, I can only imagine how well they take care of their buyers. Highly recommend!

I recently bought a 2025 Corvette Z06, which is definitely not the easiest car to work with/service as they require extra care and knowledge, and Andy who is the main Corvette tech here was specifically recommended to me and his knowledge, experience, and attention to detail was outstanding. He really knows these cars in and out and took time to speak with me about the car and if I've had any issues with it when I took it for the first service visit/oil change. Mark the service advisor who checked me in was also very pleasant, professional, and ... Read More

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Google - Mar 31, 2026

I recently bought a 2025 Corvette Z06, which is definitely not the easiest car to work with/service as they require extra care and knowledge, and Andy who is the main Corvette tech here was specifically recommended to me and his knowledge, experience, and attention to detail was outstanding. He really knows these cars in and out and took time to speak with me about the car and if I've had any issues with it when I took it for the first service visit/oil change. Mark the service advisor who checked me in was also very pleasant, professional, and quick. Overall a great experience!

Castle Chevy North is a great and friendly dealership. The wonderful gentleman who helped me with my purchase was mainly John Lee in sales as well as some assistance from Ed Cook. This is definitely a Great Chevy dealership and would most definitely recommend it to anyone looking to purchase a Chevy and someone who is looking for that comfortable setting for their next purchase. Thank you very much John Lee and Ed Cook at Castle Chevy North in Elk Grove Village for making me feel as comfortable as possible especially with buying a new vehicle.

Jaryd Carvell is awesome! I brought my BLAZER EV in for the sunroof recalibration and he also did the Vehicle Wide update. He kept me informed of status and an estimate of how long it would take. He got me in and out as soon as he could.

Great experience at Castle! Everyone is super nice and helpful. Fabian and Dan are the best. If you looking for a Checvy Castle is the place!

The only good car dealership experience I have ever had. In and out the door in under an hour, test drive included. Mike and his whole team made the experience great from start to finish. Walked out of a different dealer the same night because they played all of the usual games (not actually bringing the car out to have it ready, accompanying me on test drive to talk over me while I’m trying to feel and listen to the car, then coming back in and adding BS charges and lay down thick false stories about how much better ... Read More

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Google - Mar 12, 2026

The only good car dealership experience I have ever had. In and out the door in under an hour, test drive included. Mike and his whole team made the experience great from start to finish. Walked out of a different dealer the same night because they played all of the usual games (not actually bringing the car out to have it ready, accompanying me on test drive to talk over me while I’m trying to feel and listen to the car, then coming back in and adding BS charges and lay down thick false stories about how much better their pricing is than anyone in 500 miles according to a fake search online.). We could not be more glad that we walked away from that Cadillac dealer in Tinley and walked into Castle. The experience here was totally different. We paid what was advertised, plus tax plates and standard doc fees. No one irritated us on the test drive, they prepped the car while paperwork was prepped, which took minutes, and no one needed to “check with the manager” on pricing. Because of how quick it was, we still got to have dinner and enjoy our evening. Not the norm for buying a car. This dealer is the one that is worth it.

I had a terrific experience from the moment I met the first team member, Ron, then Dan was great, and John Lee was outstanding. Everyone was very helpful. I’m glad I decided to come to this dealership and pleasantly surprised with the quality of the sales service.

Got my first new (to me) car from here and it was a great experience. Mauricio was super friendly and helped answer all my questions prior to me coming in to test drive. I did buy this car/register to Wisconsin, so for anyone out of state, just note that they use ATC to process everything. Which while there may be some additional fees, it was quick and is nice to get all the info sent directly to me. You will need to pay $50 for a temp plate though. They also have limited dealer warranties included even on pre-used cars, ... Read More

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Google - Feb 17, 2026

Got my first new (to me) car from here and it was a great experience. Mauricio was super friendly and helped answer all my questions prior to me coming in to test drive. I did buy this car/register to Wisconsin, so for anyone out of state, just note that they use ATC to process everything. Which while there may be some additional fees, it was quick and is nice to get all the info sent directly to me. You will need to pay $50 for a temp plate though. They also have limited dealer warranties included even on pre-used cars, which was a nice bonus, since it wasn’t advertised on the website. Also just a side note: pack some snacks and water in case you’re there for a while. But it’d be nice if they had some available.

Just came in for our oil change and tire rotation. No problem

I recently purchased a 2026 Tahoe RST and I have to say that my buying experience at Castle Chevrolet North was outstanding! I was greeted by salesman Mike Pirozzoli, who rode with me on the test drive and answered my questions about the Tahoe. I then worked with Ed Finn and Nassar Fakhoury as I completed the sale and financing process. All 3 gentlemen were courteous and professional throughout the entire process. They explained the dealer add-on options available, yet I never felt pressured to purchase anything that did not interest me. As a courtesy, Mike picked me up at a location 10 ... Read More

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Google - Feb 16, 2026

I recently purchased a 2026 Tahoe RST and I have to say that my buying experience at Castle Chevrolet North was outstanding! I was greeted by salesman Mike Pirozzoli, who rode with me on the test drive and answered my questions about the Tahoe. I then worked with Ed Finn and Nassar Fakhoury as I completed the sale and financing process. All 3 gentlemen were courteous and professional throughout the entire process. They explained the dealer add-on options available, yet I never felt pressured to purchase anything that did not interest me. As a courtesy, Mike picked me up at a location 10 miles away and brought me back to the dealership when I returned my rental vehicle the next day. That saved me time and money. I am pleased to recommend Castle Chevrolet North to anyone looking to purchase a vehicle!

The best customer service experience and explains everything in detail

Need more guys in this industry like Zach Schatz. Top notch customer service. I came in from a jobsite nearby and my diesel company truck was having limp mode issues and within just a few hours I was back out the door and on the road again ready to go. Castle Chevy is one of those Chevy dealerships who prides themselves on customer service and results. Thank you guys again for the quick service.

This is definitely a great place to purchase a car. They are really good ppl to do business with. Mike was a huge help. Very patient he was willing to answer any question I and my husband had. We went close to closing time but it didn’t stop Mike from showing me every vehicle I wanted to see! Even if it was for a second time! Thanks so much Mike and thank u also Nassar for getting things done quick and efficiently. If we are ever looking for another Chevy we will be back! ❤️

Brian and Jared in service are tremendous. What incredible assets to your organization.

Excellent customer service in the service department as always!

Great people to deal with!

Amazing dealership. I’ve been to plenty of dealership and I have never experienced the type of great customer service I had here.

Such a great place, highly recommended

My 11 year old Equinox was starting to sound like a truck so I figured there was probably something wrong with the muffler. I scheduled my oil change and air filter replacement and mentioned my concern. They checked out my car and confirmed what I thought about the muffler. I was quoted a fair price and agreed to have it replaced. What a difference. My car sounds like new again

For my Bolt and my Volt, I've had the BEST experience in service with Jaryd and Zach! Jaryd is The Master when it comes to chevy EVs, and Zach is so helpful, listening, experienced, and easy to work with. Worth driving here from far even, if you need it done RIGHT.

Mauricio & Dan in sales were very thorough and helpful with the purchase of our car. I would highly recommend them.

Mark Dunlop is a Great Service Advisor along with Service Manager Zach they both take care of issues and willing to take that extra Step for the customer… AAA*++.

The oil change went as scheduled. Thank you for using the discount coupon & the prompt service.

Nothing but wonderful experiences with this dealership, I am currently driving the second vehicle that I purchased from them, I plan on being a lifetime customer!

Mauricio Was friendly and helpful

their service professionals take the time to explain the corrective action and deliver on time. Today they went an extra mile to locate a nail in one of our tires that we were not aware of. Bravo

Great service

The Service was great and very quick!

Always a great experience. I can always count on Brian.

I checked my oil level after my oil change and it was perfect. Castle's service department always does things exactly right. Also, the safety check is reassuring.

Absolutely amazing experience! No bs! Treated me like family ! Dan and Mike highly professional!!! Would 1000% recommend them for your car … beyond happy

Great service at this place mark the service writer and the people working there are very professional

Mike and Ed sold me a car 10 years ago! Had to come back to buy a new one! The guys were great! Happy to be a repeat customer!

Allways a great experience!

We had a horrible experience at Golf Mill in 2025. So I called around to different dealerships and most of them said they couldn’t get me in. But Zac in the service department told me to bring it in that day and he was awesome to work with. Upfront, honest, service with a smile. I would recommend anyone going to get repairs done on their Chevy to go to Castle Chevrolet

Dan is amazing! He is so knowledgeable, professional, and the company should be fortunate that they have such a great asset!!

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My sales representative Mike was great / super helpful and knowledgeable about the inventory and came up with nice options for me to choose from. After the sale, Mike was again super helpful in setting up all the tech in the car (phone, android app, on star, etc). George and and the finance team were great in finding a lower rate than what I was able to secure on my own. I highly recommend the team at Castle in Elk Grove Village!

Outstanding service

From speaking with your service team member a young lady who checked me in. Took the information and LISTENED to what I said and than proceeded with a follow up phone call. She thanked me for explaining the process. On a scale of one to ten she is a 30 . Please thank her for me and praise for her GREAT Customer Service. The owner of the white Colorado that had a rotor problem . Sal

Great service as always.

Always great customer service! Our family has purchased several vehicles here.

Great experience they a little slow but they get it done kevin and girl crew is awesome

Maurice was very helpful in showing me interior controls and how to quickly operate them. Overall great experience especially when transferring from an old Corolla to new Equinox.

Everything went well with the purchase.

What a really great service team. My truck broke down while we were working in Chicago. The fuel pump stopped working so if I could find a dealership it was going to have to be towed in. After calling several dealerships (all were too busy) in the area Castle North was recommended as they had the equipment to work on heavy trucks. Luckily Zach answered the phone, and I explained the problem. Zach took an immediate interest and said they too were very busy but understood we were from out of town and it was a relative emergency. He said ... Read More

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Google - Dec 20, 2025

What a really great service team. My truck broke down while we were working in Chicago. The fuel pump stopped working so if I could find a dealership it was going to have to be towed in. After calling several dealerships (all were too busy) in the area Castle North was recommended as they had the equipment to work on heavy trucks. Luckily Zach answered the phone, and I explained the problem. Zach took an immediate interest and said they too were very busy but understood we were from out of town and it was a relative emergency. He said he would talk to the mechanic to see if anything could be done. He came back to the phone and said the Tech said get it in the yard and he would take a look. I would have been happy with the next Monay or Tuesday, but Zach called the next day around lunchtime and said the truck was ready to go. WOW. Early Christmas present for sure. Now that's service. These people got it goin on for sure. Wicked awesome. Thanks. Merry Christmas Jim

Great customer service! John Lee went above and beyond. Thank you

Not happy with lack of communication from service advisor. Dropped my truck off on Thursday night and didn’t get a call from Castle until Tuesday. Called in Monday night to get status update & a service advisor told me he didn’t know where my truck was. Only “my” service advisor or technician knows where my truck is. After 4 days they were unable to figure out issue I brought it in for. Don’t think I’ll be using Castle for any future service or maintenance.

Good customer service 👍

Great and professional team, everything is setup professional, everything is explained in details. Our sale agent was Hernandez Mitzi he did a great job. Department of sale work so fast and prepared our paperwork properly with explanation. Thank you for great experience!

Service was easy. Had a nice spot to chill while waiting. Zach was great and friendly

My husband and I purchased 2 vehicles at Castle Chevrolet. There are not enough words to describe our experience at Castle Chevrolet . We are truly grateful for the extraordinary service and support during our shopping experience. I’ll like say thank you to the staff and a special thank you to Mike who treated us like family and extended his service with compassion, kindness and truthfulness. If you are hesitant about purchasing from this dealership, don’t be because you’re in great hands. Joanna 🙂🙂🙂

Service has always been excellent.

This was our first time here. The staff was polite and accommodating. They did take a little while to get some answers and/or manager to help before we made the deal. But when asked if they can finish the paperwork fast they did a good job. Overall a good experience and would go back again

I had a great experience working with Bill Martino. He was truly a good guy—patient, knowledgeable, and easy to work with. Bill walked me through the entire process without any pressure, which I really appreciated. Even though I was purchasing the van for the company I work for, he still went above and beyond to help me through each step. His professionalism and support made the whole experience smooth and stress-free. I would definitely recommend Bill to anyone looking for outstanding service