Customer Testimonials

Amber, Nassar and Fabian were helpful and instrumental in solidifying the sale of the Silverado. I’ve purchased from Castle in the past and have had family also obtain vehicles. The Chevrolet brand has been in our household for years. We have been happy in the past, purchased a present vehicle and hope to continue to support Castle and Chevrolet in the future.

Two years ago, when purchasing a vehicle from another brand, the finance manager extended the loan term without my consent and increased the overall purchase price without my knowledge. After that experience, I knew I would need to be much more careful and pay closer attention to the details when purchasing my next vehicle. Fortunately, I found a vehicle at this dealership that perfectly matched my daily driving needs. After seeing the car, I communicated with the sales representative by email to discuss the price. John, who helped us throughout the process, took the time to thoroughly explain all the ... Read More

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Google - Nov 8, 2026

Two years ago, when purchasing a vehicle from another brand, the finance manager extended the loan term without my consent and increased the overall purchase price without my knowledge. After that experience, I knew I would need to be much more careful and pay closer attention to the details when purchasing my next vehicle. Fortunately, I found a vehicle at this dealership that perfectly matched my daily driving needs. After seeing the car, I communicated with the sales representative by email to discuss the price. John, who helped us throughout the process, took the time to thoroughly explain all the vehicle's features. He also carefully checked every detail regarding the financing and answered all of our questions. When we visited the dealership to finalize the purchase, everything went exactly as previously agreed, with no unexpected changes. Thanks to the honesty and professionalism of everyone involved, we saved a great deal of time and avoided unnecessary stress and frustration. I truly appreciate everyone at this dealership for their honest and straightforward approach. It was a refreshing experience, and I would highly recommend this dealership to anyone looking to purchase a vehicle!

First time coming to this dealership. But so happy I did! I took in my 2015 Chevy Silverado with a misfire code and they got me right in no time! But also one more thing SUPER nice and helpful people here! Will definitely come back again

I met a super cool sales lady, blone hair and I'm sorry her name skips my mind at the moment and that is driving me crazy because she also gave me a business card and took me on a test drive but here's how you find her! All the sales desks are facing the showroom floor and they are covered but open are no doors hers has pink everything, including her nails. She was super knowledgeable about cars I was looking at a 4 x 4 outside and took it for a spin. We had many interesting conversations like Toyota ... Read More

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Google - Oct 24, 2026

I met a super cool sales lady, blone hair and I'm sorry her name skips my mind at the moment and that is driving me crazy because she also gave me a business card and took me on a test drive but here's how you find her! All the sales desks are facing the showroom floor and they are covered but open are no doors hers has pink everything, including her nails. She was super knowledgeable about cars I was looking at a 4 x 4 outside and took it for a spin. We had many interesting conversations like Toyota is not in the rental business in that never occurred to me yes it's very hard to find a Toyota I can barely recall seeing them except maybe a Prius for gas mileage in her reasoning for it was quite educational. She was a car dude in a woman's body! Didn't buy that truck but if I end up in a Chevy I would get one from her! She was also very informed about where the trucks are given their third party options and accessories. How they retain their full warranty because the dealership had those items put on. She was knowledgeable with extended warranties. If you ask me if she should be a lead salesperson or manager so she'd be in a position to teach others how to deliver her same level of service. I hope the sales manager I first interacted with sitting near the glass at a desk sees this and makes it happen for her if it's not the case already.

Mike Pirozzoli was awesome with selling me my 2026 Chevy Silverado. He took his time with me and made sure I understood what I was buying. Overall experience 10 out of 10

Dropped off truck for tire pressure sensor and dealer try’s to tell me I have a bolt in the tires that’s why my sensor is in when I was never losing air just a bad sensor. Dealer tried to sell me a $600 tire when I told them put my spare on and the bad tire in my bed of the truck. Took it to a local tire shop and the bolt what literally place there to scam me didn’t even puncture the tire let alone bolt was brand new with no scratches or scuffs and apparently I ... Read More

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Google - Sep 30, 2026

Dropped off truck for tire pressure sensor and dealer try’s to tell me I have a bolt in the tires that’s why my sensor is in when I was never losing air just a bad sensor. Dealer tried to sell me a $600 tire when I told them put my spare on and the bad tire in my bed of the truck. Took it to a local tire shop and the bolt what literally place there to scam me didn’t even puncture the tire let alone bolt was brand new with no scratches or scuffs and apparently I drove for an hour to the dealer with that in my tire I also have a video when it was removed from the tire itself

Waited four hours for an oil change and to get key fob programmed, was given two key fobs in 2024 and now I have to purchase one because one was defective, went from $400 to $290. The one working won’t program because the other is defective, I don’t understand. What if I didn’t have the other fob?

Buy from Mike

I brought my vehicle in for warranty work on a DEF tank that they recently installed? The tank was reading empty when it was totally full to the top. I explained this to the service writer, Brian when I brought it in. They attempted to charge me $147 claiming the tank was totally empty and all they did was fill it. The Mechanic claims no he didn’t fill the tank. He just put a little bit in and then the light cleared itself. They held my vehicle for ransom after lowering price to $47.00 they will NEVER see me again. The ... Read More

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Google - Sep 17, 2026

I brought my vehicle in for warranty work on a DEF tank that they recently installed? The tank was reading empty when it was totally full to the top. I explained this to the service writer, Brian when I brought it in. They attempted to charge me $147 claiming the tank was totally empty and all they did was fill it. The Mechanic claims no he didn’t fill the tank. He just put a little bit in and then the light cleared itself. They held my vehicle for ransom after lowering price to $47.00 they will NEVER see me again. The service manager refused to take my calls. Tony Castle the owner is unreachable. Tony Castle is so hard up for cash he has to steal $47 from senior citizen that has serviced his vehicle there for several years.

I had a great experience buying my car here with Jorge Rodrigez. The entire process was smooth, easy, and stress-free from start to finish. Jorge was friendly, professional, and very helpful without making me feel pressured. He answered all my questions, explained everything clearly, and made sure I felt comfortable with my purchase, I’m very happy with my new car and really appreciate the excellent customer service that Jorge provided. I would definitely recommend this dealership to anyone looking for a great car and buying experience.

Vette

Found the service to be very professional. Service for my car took a tad bit later than expected due to a factor outside of dealer control, but I am grateful they kept me updated.

Talk to Mauricio, he was so helpful with helping us navigate through our truck purchase. Asked the right questions to make the process easier and faster for us. Definitely will be coming back to him for our next purchase!!!

Been taking my Malibu there for 10 years and my car has been trouble free throughout. I’m sure that has something to do with how well the service team has cared for it.

Brought truck in for suspected manufacturer paint defect (Warranty). Manager looked at issue for 45 seconds in a limited light bay and declared it looked to be repainted. Said he had to get approval from GM to go further. Naturally, GM denied claim with this opinion. Took to another dealers paint shop for evaluation and they assessed it much more thoroughly with paint depth gauges and close (proper) inspection and declared it to be an original manufacturer defect, and now awaiting resolution. Castle Chevrolet North gets an “F” from this customer.

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Zach did a great job keeping me informed of the repair process. I appreciated the inspection video Jaryd sent. It was very informative. Thanks to Jaryd, my Volt is back on the road.

Absolutely Unacceptable and Disrespectful Experience My experience with Kevin at Castle Car was beyond unacceptable. I had an appointment and sat there for 3 HOURS after test driving one vehicle. Told waiting on dmv for tags but the vehicle they was supposedly waiting to be registered was sold to someone else and was not told about it. Found that out by listening to others and seeing the same car be driven away. By the way that was the only equinox on their lot. By the way Kevin still has not came to speak with us explain what was happening, or give ... Read More

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Google - Aug 22, 2026

Absolutely Unacceptable and Disrespectful Experience My experience with Kevin at Castle Car was beyond unacceptable. I had an appointment and sat there for 3 HOURS after test driving one vehicle. Told waiting on dmv for tags but the vehicle they was supposedly waiting to be registered was sold to someone else and was not told about it. Found that out by listening to others and seeing the same car be driven away. By the way that was the only equinox on their lot. By the way Kevin still has not came to speak with us explain what was happening, or give me any type of update. My documents were apparently lost, yet nobody seemed willing to take responsibility or provide answers. After sitting there for 4 HOURS, I finally had to ask what was going on. Kevin eventually came down, and instead of addressing the situation professionally, he was disrespectful, insulting, dismissive, and condescending. What made the experience even more disturbing was the way I felt I was being treated. The attitude and lack of respect made me seriously question whether I was being treated differently because of my race. I know what disrespect looks and feels like, and I should not have been made to feel like my concerns didn’t matter or that I deserved to be treated differently. I came in for an appointment expecting basic professionalism and communication. Instead, my documents were lost, my time was wasted, I was ignored for hours, and when I finally demanded answers, I was treated disrespectfully. This was not customer service—it was completely unacceptable treatment. I would never want anyone else to experience what I experienced, and I would seriously think twice before trusting this company with important documents or business. Customers deserve respect, honesty, communication, and equal treatment, regardless of who they are or what they look like. Castle Car needs to do much better.

We drove quite a ways to bring our Volt in for service with Jaryd and we weren't disappointed! Zach was our service manager and was great with keeping us updated and arranged for us to get a shuttle over to the mall area to have lunch and shop while we waited. Jaryd was very thorough with our car and took the time to explain our current battery health and other aspects that other chevy service centers are clueless about. We're very glad we came and are looking forward to many more years with our Volt!

If in search of a Corvette mechanic. Andy is someone you can certainly trust your Corvette with. Super knowledgeable, friendly, respectful, and excellent communication. Someone that is really going to take the time to make sure he has pin pointed the issue and not just going to throw parts at it. He is the only one that drives, works, even the only one that drives the Corvettes from customer drop off to the service bays. So you can trust someone isn’t taking your Corvette for a joy ride. They don’t wash the Corvettes unless you ask for them ... Read More

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Google - Aug 16, 2026

If in search of a Corvette mechanic. Andy is someone you can certainly trust your Corvette with. Super knowledgeable, friendly, respectful, and excellent communication. Someone that is really going to take the time to make sure he has pin pointed the issue and not just going to throw parts at it. He is the only one that drives, works, even the only one that drives the Corvettes from customer drop off to the service bays. So you can trust someone isn’t taking your Corvette for a joy ride. They don’t wash the Corvettes unless you ask for them to wash it. I’m glad I found Andy. He is getting all my Corvette business.

Annmarie and Kevin were great to work with with my mom’s new car! Definitely great people and great service

Good job thanks

Good service, happy with purchase

Hi i just want to thanks very much to Amber Totorelo she was great and help me out alot. 5 stars service from her recommended completely

John Lee was awesome! Will definitely be back to buy our next Chevy from him.

My deal fell through solely because GM has made a terrible decision to remove CarPlay from their vehicles in favor of their own proprietary paid service and that’s a deal breaker for me. I’m not about to pay a subscription fee to use my car’s media system. But the staff at the dealership were good to work with and Carla was very helpful.

Brian was very accommodating and kept me informed during my repairs.

Castle Chevrolet was friendly informative efficient honest and made me feel like family. Would highly recommend everyone there!. Thanks Nassar!

I bought a Trax at the end of June 2026. At the time, Castle Chevrolet was offering a fantastic deal, a 0% APR on a 60 month finance plan for one week only, so I jumped at the chance and bought it straight away. On top of that, I received a $500 military discount. If you’d like to speak to someone or just have a casual look around, you can talk to Mr. Michael Pirozzoli. He was my consultant and helped me with everything I needed.

Ismael Ramirez and Nassar Fakhoury helped me out. I can't even tell you how smooth the whole process was. Ismael was super clear and answered all my questions. There was a little hiccup with a cracked windshield on my new car, but Nassar personally made sure it was fixed in a few days before I drove off the lot. I felt very welcomed here, very good people. I'm gonna tell everyone about this place.

Recently visited and purchased a truck from Castle Chevy North and it was a breeze. Ismael helped me get a newer work truck and helped get financing too. The dealership is clean and everyone was very helpful. On my specific truck they didn't push any extras. Just the cash price, ttl, and sales taxes. They made it super easy for what is normally a stressful situation!

Mike Pirozzoli is the greatest salesman I've had the pleasure to work with and his attention to detail is par none. I dealt with another salesman for 10 years, he recently retired, I will miss him dearly. Mike and Castle Chevrolet are my new "go to" for all my Chevy needs. Thanks Mike.

I bought a new car. My wife is happy that it's red. Economic little runabout should serve us well until I get the itch for another new car.

Amber is a A++++ Sales Representative!! Superb service and excellent customer service!!

Amber and Nassar both were the best! The sale was smooth and their service is second to none. I will continue to shop here and recommend my friends to come here too!

I got my car from here a few years ago and had a great experience. Mike P. was phenomenal in the buying process, and has been helpful even in the years after buying the car. Today I had to get some work done and service consultant Zach S. was very helpful, informative, and overall great! I love this dealership and have always found everyone very helpful and willing to go above and beyond.

Mike was amazing and so very helpful. Made this my easiest and shortest car purchase I've done ever. No pressure whatsoever and even offered a ride back home if we ended up not getting a car. Boss man also worked his magic finding the right car that for the budget. Look forward to coming in for maintenance service and saying hi Naseer (sorry if it's spelled wrong) was very nice and fast with all the paperwork working and explaining the warranties, etc

John Lee and the other managers went out of their way to locate a Tahoe with 2nd row bench seats. Great experience at Castle Chevrolet North.

Went to get an oil change on 6/22 and had a rough experience. Most of which was not their fault, but their team was unfriendly and unhelpful. The only person who smiled and said hi was a tech in a cowboy hat named Don. I wasn't going to write a review, because maybe it was an off day, but then I got an email from them asking about my experience. The email claimed it was from the service operations assistant, Nicole Montgomery, so I replied seeking help with my concern and giving feedback on the staff's attitude, only to ... Read More

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Google - Jun 24, 2026

Went to get an oil change on 6/22 and had a rough experience. Most of which was not their fault, but their team was unfriendly and unhelpful. The only person who smiled and said hi was a tech in a cowboy hat named Don. I wasn't going to write a review, because maybe it was an off day, but then I got an email from them asking about my experience. The email claimed it was from the service operations assistant, Nicole Montgomery, so I replied seeking help with my concern and giving feedback on the staff's attitude, only to receive a well written, non-automated response dismissing my concerns less than a minute later. Nicole Montgomery isn't their service operations assistant, but a pretty good AI, that can read, consider, and dismiss customers in less than a minute. Do you know how dehumanizing it is to have an AI dismiss you without the notes even reaching a real human. If I were them I'd get rid of any customer facing AI products immediately, and remember that it is humans that buy cars.

Parts dept rude, said “got too many customers” and hung up

Recently bought my Traverse from here. The entire process was smooth from start to finish. Salesman Mike P was outstanding throughout. From selecting a car online to pickup, I couldn’t ask for a better experience!

I had a great experience at Castle Chevrolet in Elk Grove Village. Ismael was incredibly patient and knowledgeable throughout the entire process. No matter how many times I changed my mind or explored different options, he never made me feel rushed or pressured. He took the time to answer my questions, explain my options, and helped me find the right vehicle for my needs. Ed is an absolute gem and, in my opinion, not allowed to retire! His years of experience, industry knowledge, and problem-solving wizardry helped me navigate a difficult situation and find a new sense of relief. What ... Read More

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Google - Jun 15, 2026

I had a great experience at Castle Chevrolet in Elk Grove Village. Ismael was incredibly patient and knowledgeable throughout the entire process. No matter how many times I changed my mind or explored different options, he never made me feel rushed or pressured. He took the time to answer my questions, explain my options, and helped me find the right vehicle for my needs. Ed is an absolute gem and, in my opinion, not allowed to retire! His years of experience, industry knowledge, and problem-solving wizardry helped me navigate a difficult situation and find a new sense of relief. What seemed overwhelming at first became manageable thanks to his guidance and expertise. After my new 2026 Equinox was brought up from the back lot and washed, multiple scratches were discovered on the exterior. Rather than brushing it off, Ed and Ismael were lickety-split getting an IOU written up so I could return at a future date and have the vehicle professionally buffed. Their immediate response and commitment to making sure I am 100% satisfied with my vehicle spoke volumes about their customer service and integrity. My only constructive feedback would be regarding the finance process. Finance Manager David Labahn could have been a bit more patient at times, and it took a few requests before we received complete copies of all of our sales documents. To the dealership's credit, once we persisted, the requested paperwork was provided. I will also note that this was the first vehicle purchase I have ever made where the finance and sales interaction was audio and video recorded, and I was required to sign an acknowledgment that I was being recorded. While that was a new experience for me, I understand dealerships may have their own compliance and documentation procedures. Overall, I appreciate the cooperation, professionalism, and dedication shown by the team. Ismael and Ed went above and beyond to earn my business and make sure I left satisfied with my new 2026 Chevrolet Equinox. For that, they have my thanks and recommendation.

Ayde was a great sales women to work with! I definitely recommend her. She answered all the questions and made this experience wonderful

My car was totaled by someone who wasn’t paying attention, forcing me to purchase a new car. Mike Pirozzoli and his team at Castle made a rather unpleasant circumstance into a welcoming, easy, enjoyable experience, with laughs and warm conversation. Now, I have a new car for new adventures and an overall great feeling from their positive attitudes.

Michael Pirozzoli is a great salesman and sold us a great car! Please see Michael for all your car needs!!

Stacy Becherer The Service advisor and the rest of the team here was able to take care of replacing my battery on a very short notice on a busy day. They saw the sense of urgency and accommodated me without a thought. You guys rock ‘n’ roll keep up the great work.

Never again going back to this location. They were supposed to do tire rotation and never did.

Seamless purchase process. Salesman Mike P. was knowledgeable and efficient.

DO NOT GO HERE Went to purchase my first car at 16 years old. Within 50 miles of purchasing the check engine light came on. Since then, it has been in and out of the shop 5 times, 2 of the times for over a month. We attempted to contact the general manager and corporate offices to handle this over 5 times and never got a call back. Despite all of the issues, castle never gave a legit diagnoses until after the warranty expired. Now we are left with a car that does not work and $10,000 in repairs.

Do NOT buy a used car from Castle Chevy North. We purchased a used Ford in August and we drove less than 50 miles before a check engine light came on. The vehicle was in and out of repair (with the same engine error) 5 times and never diagnosed with the correct issue (a common, but major ford service advisory) and now we have over $10,000 in repairs on a car that didn’t cost that. Chevy is refusing to cover any costs and the General Manager has not returned any of my 5 messages. Castle corporate will not return calls as well. We ... Read More

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Google - May 21, 2026

Do NOT buy a used car from Castle Chevy North. We purchased a used Ford in August and we drove less than 50 miles before a check engine light came on. The vehicle was in and out of repair (with the same engine error) 5 times and never diagnosed with the correct issue (a common, but major ford service advisory) and now we have over $10,000 in repairs on a car that didn’t cost that. Chevy is refusing to cover any costs and the General Manager has not returned any of my 5 messages. Castle corporate will not return calls as well. We likely have to sell car for parts. Do NOT buy a car from this dealership.

I have a 2013 Chevrolet Volt that had a check engine light on. The codes were strange. Even though I have a Chevy dealer a mile from my house, this dealer has a Volt and EV Specialist, Jaryd. In my book, he is a Wizard! Marc, my service advisor, great guy. I highly recommend this dealer.

Great experience, very professional and friendly personal.

Zach Mulso, the Service Manager at Castle, provided excellent service. I appreciate his professionalism and attentiveness.

Great customer service

1 purchased a vehicle from this dealership approximately two months ago, with the reasonable expectation that the vehicle had been properly inspected and was in sound mechanical condition at the time of sale. Shortly after purchase, I began experiencing issues consistent with a failing power steering pump-an issue that directly impacts the safe operation of the vehicle and would reasonably be considered a significant mechanical defect. I promptly notified the dealership and requested assistance; however, they have declined to take responsibility or provide support for the necessary repairs. Given the short timeframe since purchase, this raises serious concerns regarding the adequacy ... Read More

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Google - Apr 8, 2026

1 purchased a vehicle from this dealership approximately two months ago, with the reasonable expectation that the vehicle had been properly inspected and was in sound mechanical condition at the time of sale. Shortly after purchase, I began experiencing issues consistent with a failing power steering pump-an issue that directly impacts the safe operation of the vehicle and would reasonably be considered a significant mechanical defect. I promptly notified the dealership and requested assistance; however, they have declined to take responsibility or provide support for the necessary repairs. Given the short timeframe since purchase, this raises serious concerns regarding the adequacy of the dealership's inspection process, as well as their compliance with standard consumer protection expectations. Consumers should be aware that post-sale support and accountability may be limited. I strongly advise prospective buyers to obtain independent inspections and thoroughly review all warranty terms prior to completing a purchase. If this matter is not addressed appropriately, I will be considering escalation through formal consumer protection channels, including filing a complaint with the Better Business Bureau and relevant state agencies. This situation is both disappointing and concerning, and I hope the dealership takes steps to improve transparency and accountability moving forward.

They suck, specially the morning parts department

My husband bought a used Equinox (2016) from your dealership in August. The car was for our daughter who had just obtained her license. We thought buying from a dealership would mean the car would last a few years, but after only about 6 months, the timing chain failed and would cost us over 5 grand to get fixed. There was a warranty, but we were over it by a few thousand miles. I feel like you sold us a lemon. Our experience was not a good one and the lack of compassion and concern was evident when we called and told you ... Read More

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Google - Mar 7, 2026

My husband bought a used Equinox (2016) from your dealership in August. The car was for our daughter who had just obtained her license. We thought buying from a dealership would mean the car would last a few years, but after only about 6 months, the timing chain failed and would cost us over 5 grand to get fixed. There was a warranty, but we were over it by a few thousand miles. I feel like you sold us a lemon. Our experience was not a good one and the lack of compassion and concern was evident when we called and told you what happened.

I agreed on a price over the phone, got the bill of sale by email, and confirmed who to make the check out to. I moved money around with my bank and drove 45 minutes each way for a 7 PM appointment. At 6:45 PM, while I was already driving there, the salesman calls saying, “ohh I have bad news… we have a first come, first serve policy.” I acted in good faith - they didn’t. Total waste of time and very unprofessional.

Worked upstairs with Linda Woehrl & Kevin Cayton . The business reel you in with promises of fair treatment with telephone kindness. However my son & I traveled from another state several hours away on EST Zone. After being told it was necessary to have an appointment we made 02/21 prior to our travel. All to get there and not get 5 sentences total from them. I was promised a call Monday morning that never happened & today 02/25 I called & was left on hold over 8 minutes. Dont waste your time with the company as I wont be going back after sitting 4 hours ... Read More

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Google - Feb 25, 2026

Worked upstairs with Linda Woehrl & Kevin Cayton . The business reel you in with promises of fair treatment with telephone kindness. However my son & I traveled from another state several hours away on EST Zone. After being told it was necessary to have an appointment we made 02/21 prior to our travel. All to get there and not get 5 sentences total from them. I was promised a call Monday morning that never happened & today 02/25 I called & was left on hold over 8 minutes. Dont waste your time with the company as I wont be going back after sitting 4 hours in a dealership time wasted. They have a total lack of empathy & false promises & hope. They can remove any inquiries that they may have initiated for nothing. As we were told the documents we left Saturday 02.21 have been shredded. The staff there are phone friendly & in person TERRIBLE............

Came in for a routine first service, staff weren’t polite at all, barely knew their job. Treated me like dirt, promised to ring when it’s ready — never did. Waste of time.

Dan is amazing! He is so knowledgeable, professional, and the company should be fortunate that they have such a great asset!!

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Took a long time to change my oil. Porters took 45 minutes to get my car washed. Herd them call to service desk on loud speaker 4 times. First time in 10 years I was unsatisfied. Perhaps this place is going down hill.

Castle chevy does not honor the GM prepaid maintenance plan which caught me off guard. I've never had trouble using this anywhere else, so I was on the hook for parts and labor for an oil change and engine air filter change both which are PREPAID and covered per GM's contract. Other than that the dealership will perform maintenance requested.

Purchased a $100k Tahoe from this dealership. Made first oil change appointment one month in advance (first oil change free from GM). Dropped the vehicle off at 9am, dealership finished five hours later. No car wash, just oil change and filter. I could probably get the same service more efficiently at Jiffy Lube!! Service writer was pleasant though.

Last week my parents and I came here to look at a pre-owned Lexus, and unfortunately we had a really unprofessional experience with one of the salespeople, Mauricio. From the moment we started discussing pricing, his tone was rude and condescending. Every time we asked a reasonable question, he cut us off and repeated, “Nope, there’s no negotiation. This isn’t how car sales work anymore. Buyers don’t have negotiating power.” On top of that, when we asked to take the car to our mechanic for a quick inspection before talking numbers—which is a completely normal and ... Read More

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Google - Nov 22, 2025

Last week my parents and I came here to look at a pre-owned Lexus, and unfortunately we had a really unprofessional experience with one of the salespeople, Mauricio. From the moment we started discussing pricing, his tone was rude and condescending. Every time we asked a reasonable question, he cut us off and repeated, “Nope, there’s no negotiation. This isn’t how car sales work anymore. Buyers don’t have negotiating power.” On top of that, when we asked to take the car to our mechanic for a quick inspection before talking numbers—which is a completely normal and responsible step—Mauricio refused. He kept saying, “If you’re not going to settle on a price, what’s the point?” It made us feel rushed and pressured before we even knew whether the car was mechanically sound. We ended up buying the exact same car there—same model, same year— at a different dealership with none of the attitude or disrespect. The other salesman was respectful, transparent, and treated us like actual customers. Based on our experience, I would not recommend dealing with Mauricio or this dealership. Would give this dealership 0 stars if possible.

Please be very careful when ur dealing with Kevin he’s a Con in will lie to you. I believe him and his team scammed me out my truck I got from them. I’m stuck with a 17 thousand dollar debt. They gave me the insurance on my truck in the insurance is a fraud idk if they let u get a car in they take it back like some one stole it in leave u stuck with the full price of the car. I wasn’t informed about gap insurance in they gave me a bogus insurance company. Please ... Read More

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Google - Nov 18, 2025

Please be very careful when ur dealing with Kevin he’s a Con in will lie to you. I believe him and his team scammed me out my truck I got from them. I’m stuck with a 17 thousand dollar debt. They gave me the insurance on my truck in the insurance is a fraud idk if they let u get a car in they take it back like some one stole it in leave u stuck with the full price of the car. I wasn’t informed about gap insurance in they gave me a bogus insurance company. Please be very careful when u see him

Brian in service has always been helpful and courteous. He represents the Chevy brand and dealership In an excellent manner.

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I trully felt like I was lied to. The sales manager seemed sneaky and only interested in making a sale. The experience made me feel like I was part of the cliche of being involved with a say anything used car salesman. I won't endorse buying a car from Castle

Kevin and Linda were the best. I have extra social anxiety and felt completely comfortable there. There was absolutely no pressure. Kevin took his time helping me, making sure I made the best financial decision. For the first time I truly enjoyed my car buying experience. Huge thanks to Kevin and Lina.

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While I’ve had a great experience working with the commercial fleet sales manager in buying 2 Chevy work vehicles, I had a very frustrating and less than satisfactory experience with the service department for a simple 1 year complimentary service. I will not be servicing my Chevy’s here. Disappointing to spend over 100k in Chevy’ vehicles for my business only to get nickled and dimed by the service department.

I bought a used car in May and opted out of the warranty $3,500. The accounting guy told us that the money would be sent to the bank that provided the loan, but after five months, I still haven’t received it. Be careful. Edit 10/3. The GM replied and left the contact info. Still working with the accountant to solve this. No refund yet. +1 star for the response. About the shopping experience back in May, the sales was very great. He constantly looked for ways to save us a little of money. The car was in great condition, almost like new.

Dealt with Kevin Cayton...Drove 3 1/2 hours said everything was set and my payments where at where I wanted in arrival , he was late .... then go to his office car I wanted to see was not there, so he sent me to subaru dealer told me to test drive car if I liked he have everything ready for me to sign as I needed to be at work by 3pm got to subaru dealer drove car liked it was sitting there for 2 hours and sales man said some with me ... showed me another car ... not what I wanted... called Kevin he ... Read More

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Google - Sep 26, 2025

Dealt with Kevin Cayton...Drove 3 1/2 hours said everything was set and my payments where at where I wanted in arrival , he was late .... then go to his office car I wanted to see was not there, so he sent me to subaru dealer told me to test drive car if I liked he have everything ready for me to sign as I needed to be at work by 3pm got to subaru dealer drove car liked it was sitting there for 2 hours and sales man said some with me ... showed me another car ... not what I wanted... called Kevin he said go back to chevy dealer so another 40 mins back south sat there for another 2 hours, end of the day I had to call into work 350 dollars lost for the day plus my tolls and fuel came back home with nothing, watch this guy he a straight up liar and will say anything to get u to buy something differnt and he dont care about your payment, when he said yes to everything I asked before I came down there then said go to dealer you all approved and it was all I lie he don't approve you and will ding your credit alot...Ended up buying from a different that had me approved when I got there,

Amanda (cashier) was amazing and very pleasant and helpful. Jarod the technician was amazing and helpful getting my issues with my daughters car resolved. My biggest issue was from my service advisor Mark. He wouldn't follow up or call me back when he said he would. He didn't call me with a price for a part before they installed like he said he would. He wouldn't follow up or call me back. He got upset with me asking him why he didn't follow up and said "he wasn't answering my damn questions". He ... Read More

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Google - Sep 24, 2025

Amanda (cashier) was amazing and very pleasant and helpful. Jarod the technician was amazing and helpful getting my issues with my daughters car resolved. My biggest issue was from my service advisor Mark. He wouldn't follow up or call me back when he said he would. He didn't call me with a price for a part before they installed like he said he would. He wouldn't follow up or call me back. He got upset with me asking him why he didn't follow up and said "he wasn't answering my damn questions". He promised me he would try to get me a loaner car and he said he checked daily and there never was any for over 2 weeks. The only time he got me one was after he got angry on the phone and said he wasn't answering my damn questions. Mark was rude and inconsiderate and I would definitely not recommend anyone working with him if you want a good experience UPDATE NOW LESS THAN 3 WEEKS LATER CAR BREAKS DOWN WHILE MY DAUGHTER WAS DRIVING, O2 sensor wire was resting on CV axle, rubbed wire bare and blew fuse. I had to now replace O2 sensor, fuse and now I am worried about what else is wrong. I hope someone from dealership reaches out.

Great service department I was in and out in less than an hour Thank you

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Very slow process. I was told by 2 different people on the phone that I could get 1.9 % for 36 month on a 2025 Colorado. NOT TRUE ! We did buy the truck but that will be the last time we buy from castle. When are car dealers going to get rid of salesman and just have no hassle pricing.

Service department is exceptional. I always come here even if it’s just for an oil change.

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Wait was very long. Two hours for a oil change. Just cleaned my car mats and the person had dirty boots. Left it a mess. No mats of paper put down. Was not impressed.

Very nice people. Everyone! But very disappointed the reason I bought the car to your dealership wasn’t investigated. I have now invested $425 to check the turbocharger with authorized GM dealers with no assurance it was ever looked at. Even appealing to the executive assurance program at GM was pointless and fruitless. 2 stars is just being nice. And I will get the latest reason you found for my issued fixed for $400 less at a local mechanic. I was born at night..just not ladt night. You did wash the car but $215 for a car wash is pretty expensive.

⚠️ This review is for Castle Chevrolet North — not because they directly serviced my vehicle, but because they allow an unaffiliated body shop, Castle Collision Center, to operate under their roof and name, misleading customers and damaging their reputation. In August 2024, I brought my Chevy Bolt to Castle Collision Center, located inside Castle Chevrolet North’s building. Naturally, I assumed they were part of the dealership — same name, same address, same signage. Turns out, they are not affiliated in any way, which I only discovered months later after enduring one of the most frustrating, drawn-out repair experiences imaginable. Castle Collision Center (... Read More

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Google - Jun 22, 2025

⚠️ This review is for Castle Chevrolet North — not because they directly serviced my vehicle, but because they allow an unaffiliated body shop, Castle Collision Center, to operate under their roof and name, misleading customers and damaging their reputation. In August 2024, I brought my Chevy Bolt to Castle Collision Center, located inside Castle Chevrolet North’s building. Naturally, I assumed they were part of the dealership — same name, same address, same signage. Turns out, they are not affiliated in any way, which I only discovered months later after enduring one of the most frustrating, drawn-out repair experiences imaginable. Castle Collision Center (run by someone named Pat) accepted full payment from insurance, promised quick repairs, then delayed the job for nearly 9 months. I dealt with excuse after excuse, ignored calls and emails, and multiple last-minute appointment cancellations (some less than a day before I was scheduled to come in). I had to escalate to GM corporate — through the EV Concierge — just to get basic communication. When GM reached out to this dealership to investigate, they tried to distance themselves by saying, "We never serviced that car" — even though they clearly know Castle Collision Center operates inside their building under the Castle name. It’s a deflection tactic that’s wildly misleading to customers and frankly irresponsible from a brand reputation standpoint. If Castle Chevrolet North really wants to protect its name and maintain customer trust, they need to cut ties with Castle Collision Center immediately. Letting an unaffiliated shop operate in your space while customers are misled into thinking it’s certified, trusted, or reputable is a liability — and reflects directly on your standards. I’m leaving this review here because I want future customers to understand the trap I fell into — and because Castle Chevrolet North still has the power to do the right thing and sever this association before more people get burned.

⭐ 1 Star ⚠️ WARNING: This review is about Castle Collision Center, NOT Castle Chevrolet — but they share the same building and name, and that’s exactly the problem. I brought my car to Castle Collision Center in Elk Grove Village after an accident in August 2024, assuming it was part of Castle Chevrolet because of the shared location and branding. Turns out, they are not affiliated at all, and I only learned this after months of frustrating delays and mismanagement. The repair job should have been simple: a rear door, trim, paintwork, and a damaged wheel — which was fully paid for by my ... Read More

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DealerRater - Jun 21, 2025

⭐ 1 Star ⚠️ WARNING: This review is about Castle Collision Center, NOT Castle Chevrolet — but they share the same building and name, and that’s exactly the problem. I brought my car to Castle Collision Center in Elk Grove Village after an accident in August 2024, assuming it was part of Castle Chevrolet because of the shared location and branding. Turns out, they are not affiliated at all, and I only learned this after months of frustrating delays and mismanagement. The repair job should have been simple: a rear door, trim, paintwork, and a damaged wheel — which was fully paid for by my insurance. Instead, it took nearly a year to complete. The manager at the collision center, Pat, consistently failed to return calls or emails, canceled scheduled appointments last-minute (even after I took time off work), and gave excuse after excuse about parts being delayed, unavailable, or “coming tomorrow.” I had to escalate through GM corporate to get any response at all. The car was eventually returned filthy, with trim installed on a dirty surface, the interior full of dust, and the damaged wheel still not replaced. Only after endless follow-up — and 9 months of stalling — was the job finally completed. If you're considering bringing your vehicle in for collision work thinking this is part of the Chevy dealership — don’t. Castle Collision Center operates independently and delivers shockingly poor service with no accountability. I have no issue with Castle Chevrolet itself, but customers deserve to know that the body shop using the same name and building is a completely separate operation, and not one I’d ever recommend.

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Twenty five years excellent sales and service and communication from all departments. (Steve, customer always coming in after working all night.) Outstanding competency w their teams all departments.

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Fast service and free car wash was very nice tech was very friendly and took care of my coupons I had for oil and tire rotation

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Poor communicators no follow up in service department.

I have a 250.00 dollars part that doesn't work, because I don't have the box i had this part for 4 days. Read the fine print is what was suggested after the fact, maybe if it worked I could use it but because castle doesn't sell a lot of these parts they can't take it back

Mike P was an extremely attention to detail salesman. He made the buying experience very easy. His attention to detail with a minor matter post sale was really appreciated. Ed the finance guy was also very professional and helpful in the financing of the purchase. I would definitely consider another automobile purchase from Mike and Ed at Castle Chevrolet in Elk Grove Village IL.

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Guy McMillan has for many years been the best sales representative in the business. As always his knowledge of the automobile business is unmatched. PS. He is also a fine man. You’ll always be in good hands with Guy as your sales representative.

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Called and talked to a woman on the web sales side said both cars would be at the dealership. They weren’t so the sales manager and salesman made up for it. It was pleasant to deal with people who knew what they were doing! Great experience and great people I would recommend this dealer in Elk Grove to anyone.

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I have purchase truck on April 12 2025 Sales guys were really helpful and knowledgeable but here positive impression ends. Finance manager first tried to sell me extended warranty. When I refused he got upset and still didn't give up and kept trying and not taking no for answer. In some point I have asked how much was extended warranty. Finance manger: "twenty eight. ninety five" it was confusing for me so I asked: "three thousand?" He: "No! twenty eight ninety five" I asked again: "so three thousand?" He: "No! twenty eight ... Read More

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DealerRater - Apr 28, 2025

I have purchase truck on April 12 2025 Sales guys were really helpful and knowledgeable but here positive impression ends. Finance manager first tried to sell me extended warranty. When I refused he got upset and still didn't give up and kept trying and not taking no for answer. In some point I have asked how much was extended warranty. Finance manger: "twenty eight. ninety five" it was confusing for me so I asked: "three thousand?" He: "No! twenty eight ninety five" I asked again: "so three thousand?" He: "No! twenty eight ninety five" here I asked him to show me on screen since the way he read number was confusing, I looked on screen and it was $2895. Why would you read that number as twenty eight ninety five? especially if twice I asked if it is three thousand? you know it is confusing. He could read that number as two thousand eight hundred ninety five dollars or as twenty eight hundred ninety five dollars, at least he could do that after he saw I'm confused about price but no he had to keep reading this the same way so it could be confused that is only $28.95 (twenty eight ninety five) This is how first chance of deception was created. When this failed, we start signing papers and here he sneak in gap insurance forms. HE NEVER ASKED ME IF I WANT $1200 GAP INSURANCE simple just among bunch of another forms added that. And I just kept signing that not suspecting you can go that low and try to trick me by giving me forms of insurance (5 of them, 4 were complementary $0 and just 1 for $1200). On printed retail installment contract my signature is very small, unnatural, hardly recognizable, taking less than 5% of signing box space, it was signed on tablet when he enlarge signing box so I could NOT see that contract and notice that $1200 was added. The same day at home I went through printed paper work and I realized about that. I called him, unfortunately it was already 15 minutes after dealership closing. I called him early morning Monday and told him that insurance company didn't even receive paper work yet( I called insurance company 8am Monday) so that is good time to stop that, he said he would cancel, but he didn't. I canceled it 2 days later. During my short visit in his office he told me he owns 11 rental units, first he gained my respect I looked at him as hard working man in retiring age who gained all that wealth by hard work. Now I know how he gained that. Unfortunately just right now I read his reviews and I know he has done that before. You have 11 rental inits, you are in retiring age and you still need to do that 🙂 apparently old habits die hard. Right now I'm waiting for refund in case of having problem with that I will have my attorney involved.

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Went in for service on my C7 Corvette. Brian and Andy are very detailed oriented and took great care of me and my vette!

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Trust on buying and servicing. Always take my car to dealership as their mechanics are very good.

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