Customer Testimonials
Mauricio did a great job. I had a great experience. Only detail is they told me I will get a full tank of gas and when I went to pick up the truck it only was half. I told Mauricio but he brush it off overall good
My experience was pleasant. The sales associate I had is great. His name is Daniel Jackowski. He should be a manager. I was having trouble picking the right car for my price range and he made sure he tried every option and I got the car I wanted. Thanks 👍
We purchased a used/certified suburban a little over a year ago at Zeigler Chevrolet in Schaumburg and it has not been easy getting service appointments, they also run extremely behind when you can get in. Recently the air conditioning in the suburban stopped working due to a leak and we did not want to deal with the hassle at Zeigler. We decided to call Castle and they were able to get us in right away. Estevan was our service tech and he was extremely helpful, great communication, everything was fixed the same day I called to make an appointment! ...
Love having my vehicle serviced here. They r so friendly n do a great job.
Friendly environment,
My wife and I had the pleasure of doing business with Damian, and when I say he is an all around guy, I mean it. Professional and courteous from the moment we stepped foot onto the show room floor, until the moment we left the parking lot. Damian was very knowledgeable and personable. Not once did he talk to us as a “salesman” but as someone who was truly interested in our needs in a vehicle. He did not push, but suggested options which was solely our decision to make. The whole transition from test drive to prices/monthly payments ...
Zach was very nice and helpful.
Service so exceptional I drove across the midwest to have their EV tech Jaryd work on my Bolt and would absolutely do it again. Really couldn't recommend Castle Chevrolet Norths' service department more highly. I had an issue that for six months another dealership continued to fail to properly diagnose despite numerous appointments, videos of the issue, emails with their team, and driving with their tech. Their only suggestion was that I pay them for an alignment which not only made the issue worse, but the steering also had to be crooked to go straight afterward. In short, a ...
Everything fixed to my satisfaction in a timely manner
I’m super happy with the service I got from them
Spent a great deal of time getting parts and deciding what to do for my 2010 Tahoe Hybrid, but I am glad they were persistent with their recommendations.
Great service department. Been coming here for years and will continue to do so.
Excellent service they care on my silverado thanks guys
When we came in looking at vehicles our sales man John let me in several vehicles and I was more comfortable with the spark he took his time and showed me how everything worked he wasn’t pushyThat’s the kind of salesman I like
Great customer service friendly people
Came in to purchase a new vehicle Sam merza did an amazing job from the start till the end definitely would recommend him to anyone he does an amazing job .
I’ve switched back to Chevrolet after 35 years of owning various Japanese brands, and I’m loving it so far. With dealerships like Castle North, and technicians like Jaryd, Chevrolet has a loyal customer here! We drove to Elk Grove from Hershey PA to have our Chevy Bolt serviced & they really gave us the white-glove treatment. From start to finish, this visit was amazing. I’d encourage anyone in the market for a new car, or current owners needing service to ignore all the negativity about dealerships & give Castle North a try.
Ed and Damien were a pleasure to deal with.
I brought my car in for an oil change this morning. Service was great. When I checked in I mentioned to Brian to have everyone be careful with the driver handle. It had some sharp edges & I had cut myself twice. He shaved the sharp pieces off right away. The oil change was fairly quick. I was shocked when I went to get in my car. They had to move the car way back & in the process exposed a $10 dollar bill I had misplace a few weeks ago. None of the guys in & out of my car ...
Really Had An Great Experience. Brian Was Very Friendly & Knowledgeable! Dealership Was Clean, Service Was Fast & Efficient!
The team was courteous, and respected my time. I knew which car I wanted, and they made the process painless. They placed a fair value on my trade and worked with me to accomplish the sale.
Muy bien me ayudaron cin problema muchas gracias
This dealership has the most helpful GM EV Technician, Jaryd Carvell. What I’d do to have a local resource with that kind of knowledge. I’ve been a part of many car communities and never have I seen someone be so helpful, especially on a vehicle that can be quite complex.
We were looking to purchase a pre owed vehicle. We decided to go to Castle North Chevrolet. Mauricio & Ed were helping us. Great customer service, answer all of our questions, they were very patient with us . I feel like we found exactly what we were looking for . Thank you
Courteous and friendly staff willing to help. I was explained what the service consisted of, the approximate time to completion, etc. previously I have call in advance to reserve a loaner and experience the same. I always have a good experience with Castle Chevrolet!
Mike P was amazing, from the moment I walked through the door! He was very attentive, well educated on the vehicle and made sure the deal went through without any hiccups. I will definitely recommend Mike to all that are in the market for a new car. Thanks Mike!!
Very pleasant experience Kept me informed on progress.
Exelent service parts department
Great service! Great staff
Outstanding customer service. They get you in and out and keep you informed on what’s going on
If I can do ten stars I would!! Mauricio helped us a great deal but everyone here was so wonderful and helpful!! We will always return to them! Mauricio helped us find something for what we need! He listened and gave advice and best options for us. Thank you again!!
Mauricio Hernández was very helpful and polite I would recommend him to anybody trying to buy a new/ used car
Brian And Zac were very helpful with both of my GM vehicles! Very satisfied with the service provided! Thanks
Had an oil change service advisor was friendly and courteous. Service was good.
Zach was very courteous and friendly. The only negative thing was that my car was not washed. I was Expecting that based on a previous experiences, but other than that everything went great
Exceptional quality service!
Got greeted in. Estevan asked questions regarding why I am in that day. Saw that I had an oil change, also suggested me to get my tires rotated. Amazing Job! Recommend coming here!
Awesome team in service!
Excellent
Brian was awesome! Great service and customer service. Professional, fast and on point! I will come here for oil change and all other services!
Very courteous friendly and helpful and kept me informed of what was going on with my car…
If you want to be treated like a person not a number I strongly suggest you go see Mike P at Castle Chevrolet North. The team there are honest and hard working for you and treat you with respect and Luke your family. Ty mike P and your team. We love our new car.
Bought this beauty today. Mike P worked so hard for us. If you really need a good car go see Mike. He will treat you right will be buying another when ready from Mike
100% recommende this place I loved everything! They were really nice to me and I had a great experience with my 1st time purchase! If I ever buy again a car I’ll come here 😃 thank you Mauricio for the help
Mike Pirozzoli went above and beyond! I’m so happy with my Chevy Equinox! Thanks Mike!!
Thanks to Mike Pirozzoli for helping us get into a car. He was super efficient and helpful and even was willing to make sure we got picked up from Milwaukee, WI to get our car and get there. We will come back once we need a car again. Great dealership and people to work with from start to finish.
This place is amazing great group of people especially Mike Pirozzoli. So kind and helpful from start to finish everything was smooth sailing from the start. If you are looking to buy from them I suggest talking to him.
Gracias a esa persona q me atendió Mauricio Hernández muy amable
Excellent Service!
I went in for an oil change for my 2018 Equinox & the boyfriend brought in his 1985 Suburban for some repairs, ON A SATURDAY! Esteban took charge & I wish I could remember the name of the mechanic he put on it, but we were very pleased when we left. Thank you, Esteban, great job.
Best Chevy dealer in the Chicago suburbs Castle Chevrolet North. My pickup truck originally came from this dealer but I purchased it from Castle South. I come to Castle Chevrolet North to get my first two oil changes done for free with the rewards program. Great service department in and out within an hour for an oil change.
had a great experience here! came to look at a Camaro SS 1LE and it blew me away ! the customer service here was great! thank you Mr. Mauricio for the help and making everything easy! Definitely a satisfied customer
The guy that helped me when I pulled into service area was very friendly
Everyone is always so great.
Yes,
This is one of the most trustworthy and honest dealerships I've ever been to.
When i called in the am I spoke to Brian he was able to get me in that afternoon. When I arrived he checked me in and kept me well informed as to the problem I was having and the seriousness if I had waited any longer. He was very kind informative and professional. Great service. Thankyou.
I had there the best experience as a customer, and I was previous in a couple of Chicagoland dealerahip salons so I’m so happy I found this place. They not wasted my time as usually it works in similar places. Damian is such a good guy and I highly reccomend his service. I bought there a truck and I’m satisfied with the extra quick transaction and profesional staff.
This guys so kind and professional , I get there to check a car I’m about to buy(not even from them) they did for me full service , car fax and give me the most honest recommendation I appreciate you so much for your help yesterday!
We just purchased a 2022 Malibu from Castle Chevrolet in Elk Grove Village and we could not be happier. Mauricio was so helpful and so patient with me and my husband. The whole staff who works there is so nice and so helpful. Fabian was also incredible. Ed was very helpful as well. If you are looking for a car, this is the place to go!
Very friendly and honest
Mark is always the best every time I need help.
(Translated by Google) Very good experience, excellent service and customer service, 100% recommended, many thanks to the young man, Mauricio Hernandez, who took us step by step through the process. Ask for him when you go to this dealer. (Original) Muy buena experiencia exelente servicio y atencion al cliente 100% recomendado muchas gracias a el joven mauricio hernandez nos llevo paso a paso por el proceso pregunten por el cuendo vallan a este concecionario.
Quick service very friendly
Perfect service call as usual. Thanks. Got me out fast and I appreciate that.
well handled
Easy and simple 👍🏻
Professional, friendly, and efficient! Excellent Service!
Like I have said many times before, I have been coming to Hoskins and now Castle for a long times. Castle is very lucky to have such a great service manager, as Zach. He makes my visits much better Gafe
Zach M the service writer was great to deal with
good service and you don't have to make an appointment
Estebon was great and made the oil change process seemless
Very nice and professional performance.
Very quick, very kind staff, very clean facilities
I brought my car in for a battery replacement,Brian Frillman took care of it very quickly.Very friendly Great Service as always.
Had my 2021 Chevy C8 serviced because the check engine sensor. I had Andy as my technician, and he exceeded my expectations. He immediately diagnosed the issue were as others could not. I highly recommend Andy and Castle Chevrolet.
Car serviced on time
Always great care and a pleasant experience having my 2020 Bolt serviced.
Everyone there is so wonderful, very personalized service. I love going in.
A big thank you to Jaryd C. at Castle Chevrolet North for being an invaluable resource to Bolt EV owners across the country during a complicated recall. He has helped guide thousands of owners and receives glowing reports about his customer approach and electric car knowledge from those whose Bolts he has serviced. Not a customer personally, but if Jaryd is the standard of techs at Castle Chevrolet then it's a glowing recommendation of the dealership!
1) had oil changed and shop did not reset computer to 100% oil life so was my oil really changed? Castle called me back to come in and they reset computer. 2) was told i needed a new rec door actuator at a cost of $1,219.98 to correct heater problem, told them no thankyou, driving car home the heater was now working but now the vent setting not working which they were fine when I brought in. I checked online for price for new actuator which ranged from $32 to $98 dollars so why did you want $1,219.98 as dash was already pulled off? on u tube 20...
Dan at Castle North was great to work with!! We purchased a new Tahoe that was en route to the dealership & Dan followed up with us daily on the status. He was always quick to reply to any questions along the way. We couldn’t have asked for a better buying experience! We drove almost 3 hours one way & Dan made our buying process quick & smooth. Dan deserves a raise!!
The truck was in for a small repair - everyone was terrific - helpful - even gave me a lift to work. They kept me informed and completed the work on time and as estimated.
I always bring my volt for service here, because Jaryd is an excellent tech, honest and takes time to explain whats going on. His knowledge is an asset to the Volt community.
(Translated by Google) Mauricio assisted us at 100 (Original) Mauricio nos atendió al 100
As always, a professional service experience
Megan and Andy are the dream team when it comes to Corvettes! I will never bring my Corvette to another dealership as long as I own this car. They are both extremely professional, friendly and willing to take the time to explain every step of the repair process from time frame to insurance claims to cost. A+ Dealership for Corvette service!!!!
Very friendly staff and clean environment.
Our Salesman Mauricio was beyond excellent...
John Lee was easy to work with.
I have a 2017 C7 Corvette that I will ONLY bring to Andy! Megan advised me that my car would be in good hands with Andy at Castle Chevrolet and she was ABSOLUTELY RIGHT! Megan is knowledgeable and knows her stuff!! From insurance to warranty coverage to what is client responsibility! Megan and Andy are a dream team for anyone who owns a Corvette and is looking for impeccable service!!! They are friendly too which is another added bonus!! I have found my forever home at Castle Chevrolet because of these two! Thank you both for all of the help and ...
Megan is first class with customer service approach. Her constant follow up was greatly appreciated. You’re lucky to have her
Came in to get my oil changed and everything was perfect. Only took about 30 minutes and everyone was very friendly.
Staff were respectful and informative. They were honest about the wait time.
Fantastic service!!!! Very professional, reliable, helpful. Zach Mulso Service Manager and Megan Fortener Service Advisor are great. They are very nice, easy to talk to and very helpful. I would not go anywhere else ever again. Not only did they diagnose a problem with the van (no other place would), they fixed it very fast. I am very happy with the outstanding service they provided.
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